FREQUENTLY ASKED QUESTIONS
AREN'T THESE JUST LIKE A RASH SHIRT?
The idea is similar, but IdleBird takes sun protection clothing like the ordinary rashie to the next level. The super high quality, lightweight, quick dry material also means that these are garments you want to wear all day . And you can. They are designed to be worn anywhere, anytime like any fashion garment - with the bonus of being UPF50+.
IdleBird uses Shopify Payments to securely process your payments
Please take time to ensure your shipping address is up to date on your order.
HOW LONG WILL MY ORDER TAKE?
IdleBird posts to addresses in Australia using Australia Post. Packages should arrive between 5-7 business days after your order is placed. (if not earlier)
Standard Shipping is FREE within Australia.
If you require Express Post Delivery, this will be charged extra on checkout, please order before 10am for next day delivery if you are in the Australia Post next day delivery network.
DO YOU GIFT WRAP?
Yes, we gift wrap for $3 extra. Your entire order will be gift wrapped along with a note. If you are paying and sending direct to the recipient, please put the recipient's address in the "notes to the seller" section of the order screen as sometimes YOUR address will override the one provided on my web site. Any queries please email me firstname.lastname@example.org.
DO WE DELIVER OUTSIDE OF AUSTRALIA?
IdleBird is happy to exchange or refund your purchase if your goods are faulty.
If you have ordered the completely wrong size, we will happily exchange for the correct size. Please contact us via email before posting back. email@example.com Return postage is the responsibility of the customer.
We will provide you with a refund or exchange for full priced items only where:
- the goods are in saleable condition, in their original packaging with all tags still intact
- the goods have not been worn, damaged or washed
- the goods are returned within 14 working days of purchase date; and
- the original invoice as proof of purchase is provided
Alternatively we will provide you with a refund at our discretion for items that:
- are faulty (unless caused by you)
- have been wrongly described
- are different to the goods that you ordered
All returns must be returned to IdleBird within 14 days to be eligible for a refund. Please email us at firstname.lastname@example.org with a photo of the fault attached (one from a phone is fine) before shipping. We ask that returned items be shipped via registered mail to our Australian mailing address as below:
IdleBird, 43 Kenyon St Eagle Farm Q 4009
The information you provide for the purpose of completing your order is only used to fulfil your order. Sharing of information will be limited to partners or third parties who are integral to the order fulfilment process (Australia Post, Courier Companies)